Claims-Service Specialist-Associate II
Company Name:
Allstate
## Description
Position Summary (Effective 1/02/2011)
Process non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or claim adjuster. Handles a single line of claims or a combination of claims from different segments, typically non-complex Auto and Property claims.
Key Responsibilities
Contact or receive contact from customers, claimants, insurance carriers, vendors, medical providers, attorneys and others to obtain and/or provide necessary file information as directed to comply with quality and process standards
Input data and information of a standard/routine nature into specialized systems while achieving productivity standards; including First Notice of Loss and any required documentation to complete, maintain, or settle a claim file
Process non-complex tasks related to non-technical claims
Maintain positive customer relationships in all dealings with the public and fellow employees
Follow-up on various control lists and tasks as directed to ensure all required quality, process and productivity standards are achieved
Participate in demonstrating work processes to less experienced peers
Participate in formal and informal training sessions
## Qualifications
.
Knowledge/Skills/Abilities/Experience
Good Organization Skills with timely follow-up skills.
Good Oral and Written Communication Skills
Knowledge of Excel and Word
Performs routine tasks of basic complexity under general supervision
Activities are of basic complexity, requiring some independent judgment, performed under direct supervision, using procedures standard to the organization
High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
Job: Inside Auto
Job Type: Experienced
Primary Location: LA-Metairie
Req ID: MET00214
Company Description:
We're more than insurance agents and claims representatives. We're individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people - including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more.Estimated Salary: $20 to $28 per hour based on qualifications.
Allstate
## Description
Position Summary (Effective 1/02/2011)
Process non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or claim adjuster. Handles a single line of claims or a combination of claims from different segments, typically non-complex Auto and Property claims.
Key Responsibilities
Contact or receive contact from customers, claimants, insurance carriers, vendors, medical providers, attorneys and others to obtain and/or provide necessary file information as directed to comply with quality and process standards
Input data and information of a standard/routine nature into specialized systems while achieving productivity standards; including First Notice of Loss and any required documentation to complete, maintain, or settle a claim file
Process non-complex tasks related to non-technical claims
Maintain positive customer relationships in all dealings with the public and fellow employees
Follow-up on various control lists and tasks as directed to ensure all required quality, process and productivity standards are achieved
Participate in demonstrating work processes to less experienced peers
Participate in formal and informal training sessions
## Qualifications
.
Knowledge/Skills/Abilities/Experience
Good Organization Skills with timely follow-up skills.
Good Oral and Written Communication Skills
Knowledge of Excel and Word
Performs routine tasks of basic complexity under general supervision
Activities are of basic complexity, requiring some independent judgment, performed under direct supervision, using procedures standard to the organization
High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
Job: Inside Auto
Job Type: Experienced
Primary Location: LA-Metairie
Req ID: MET00214
Company Description:
We're more than insurance agents and claims representatives. We're individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people - including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more.Estimated Salary: $20 to $28 per hour based on qualifications.
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