Customer Service Representative
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Robert CawleyAre you a fit? Easy Apply now by clicking the Apply Now button and sending us your resume.
Salary:
$50,000 - $60,000 per yearA bit about us:
Through three generations, we have remained focused on earning your business by first earning your trust.
We are committed to continually improving our product knowledge and staying abreast of changes within the industry in order to offer specialized solutions for each client.
We value reliability, efficiency, and discretion to maintain our client's confidence.
From our beginnings in New Orleans, our market access has expanded to include twenty-two states.
Our home office is located in Metairie, Louisiana, and we have producers and customer service representatives in Wisconsin and Missouri.
Though our clientele has grown, we pride ourselves in remaining a small-business at heart, which is why our priority is to get to know you on a one-to-one level in order to understand your needs and recommend solutions.
Our team of twelve is ready to receive your call or email, and we look forward to the opportunity to serve you!Why join us?Begun four generations ago, we work to provide quality service to our clients.
We accomplish this by actively staying informed of changes in the industry, continuing to improve our product knowledge and ethically applying this to our client's accounts.
At the heart of our business are our clients.
Job DetailsJob Details:
Our company is seeking a dynamic and passionate Permanent Customer Service Representative to join our thriving sales team.
This role offers an exciting opportunity to interact with our valued customers, understand their needs, and offer solutions that drive customer satisfaction and loyalty.
The ideal candidate will be a problem-solver with a knack for excellent customer service and a strong understanding of our products and services.
Responsibilities:
1.
Interact with customers via phone, email, and live chat, providing excellent service and support.
2.
Use product knowledge to address customer inquiries and offer appropriate solutions.
3.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
4.
Resolve customer complaints and conflicts in a timely and effective manner.
5.
Process orders, forms, applications, and requests from customers.
6.
Keep records of customer interactions, transactions, comments, and complaints.
7.
Communicate and coordinate with colleagues as necessary.
8.
Ensure customer satisfaction and provide professional customer support.
9.
Use active listening skills to understand the customer's needs and provide the best solution.
10.
Manage time effectively to prioritize and complete tasks efficiently.
Qualifications:
1.
Minimum of 2 years of experience in a customer service role, preferably in the sales industry.
2.
Excellent communication and interpersonal skills, with the ability to interact professionally and effectively with customers and team members.
3.
Strong problem-solving skills, with the ability to think on your feet and offer quick and effective solutions.
4.
Detailed knowledge of our products and services, with the ability to explain and sell them to customers.
5.
Experience with conflict resolution, with the ability to handle customer complaints and disputes effectively and professionally.
6.
Good time management skills, with the ability to prioritize tasks and work efficiently.
7.
Excellent active listening skills, with the ability to understand customer needs and provide appropriate solutions.
8.
Strong telephone etiquette, with the ability to communicate professionally and effectively over the phone.
9.
Experience with data entry, with the ability to accurately record customer interactions and transactions.
10.
A positive attitude, with a passion for providing excellent customer service.
If you have a passion for helping people and a knack for problem-solving, we'd love to hear from you.
This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers.
Apply today!Interested in hearing more? Easy Apply now by clicking the Apply Now button.
Recommended Skills Active Listening Conflict Resolution Customer Demand Planning Customer Satisfaction Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
Robert CawleyAre you a fit? Easy Apply now by clicking the Apply Now button and sending us your resume.
Salary:
$50,000 - $60,000 per yearA bit about us:
Through three generations, we have remained focused on earning your business by first earning your trust.
We are committed to continually improving our product knowledge and staying abreast of changes within the industry in order to offer specialized solutions for each client.
We value reliability, efficiency, and discretion to maintain our client's confidence.
From our beginnings in New Orleans, our market access has expanded to include twenty-two states.
Our home office is located in Metairie, Louisiana, and we have producers and customer service representatives in Wisconsin and Missouri.
Though our clientele has grown, we pride ourselves in remaining a small-business at heart, which is why our priority is to get to know you on a one-to-one level in order to understand your needs and recommend solutions.
Our team of twelve is ready to receive your call or email, and we look forward to the opportunity to serve you!Why join us?Begun four generations ago, we work to provide quality service to our clients.
We accomplish this by actively staying informed of changes in the industry, continuing to improve our product knowledge and ethically applying this to our client's accounts.
At the heart of our business are our clients.
Job DetailsJob Details:
Our company is seeking a dynamic and passionate Permanent Customer Service Representative to join our thriving sales team.
This role offers an exciting opportunity to interact with our valued customers, understand their needs, and offer solutions that drive customer satisfaction and loyalty.
The ideal candidate will be a problem-solver with a knack for excellent customer service and a strong understanding of our products and services.
Responsibilities:
1.
Interact with customers via phone, email, and live chat, providing excellent service and support.
2.
Use product knowledge to address customer inquiries and offer appropriate solutions.
3.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
4.
Resolve customer complaints and conflicts in a timely and effective manner.
5.
Process orders, forms, applications, and requests from customers.
6.
Keep records of customer interactions, transactions, comments, and complaints.
7.
Communicate and coordinate with colleagues as necessary.
8.
Ensure customer satisfaction and provide professional customer support.
9.
Use active listening skills to understand the customer's needs and provide the best solution.
10.
Manage time effectively to prioritize and complete tasks efficiently.
Qualifications:
1.
Minimum of 2 years of experience in a customer service role, preferably in the sales industry.
2.
Excellent communication and interpersonal skills, with the ability to interact professionally and effectively with customers and team members.
3.
Strong problem-solving skills, with the ability to think on your feet and offer quick and effective solutions.
4.
Detailed knowledge of our products and services, with the ability to explain and sell them to customers.
5.
Experience with conflict resolution, with the ability to handle customer complaints and disputes effectively and professionally.
6.
Good time management skills, with the ability to prioritize tasks and work efficiently.
7.
Excellent active listening skills, with the ability to understand customer needs and provide appropriate solutions.
8.
Strong telephone etiquette, with the ability to communicate professionally and effectively over the phone.
9.
Experience with data entry, with the ability to accurately record customer interactions and transactions.
10.
A positive attitude, with a passion for providing excellent customer service.
If you have a passion for helping people and a knack for problem-solving, we'd love to hear from you.
This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers.
Apply today!Interested in hearing more? Easy Apply now by clicking the Apply Now button.
Recommended Skills Active Listening Conflict Resolution Customer Demand Planning Customer Satisfaction Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
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